FAQs
The questions we get asked at the front desk
If your question isn't here, call the club. We would rather talk it through than have you guess.
- New to Recharge? Start here.
- Your first thought may be that our prices seem unbelievable, but they are very real. Recharge is designed more like a longevity and biohacking gym where you purchase unlimited access to everything, instead of the typical pay-per-session spa visit. We believe wellness should be done like fitness: several times a week or month, just like a workout. That is why we offer unlimited wellness by the day, the week, or the month.
- When does my pass start?
- Your pass starts on the date of your first scheduled appointment, not the date you purchased it. You can schedule an unlimited number of sessions while your pass is active. Unused passes never expire. If you get an email saying your pass is about to expire, call the club and we will extend it.
- How do passes work?
- After you buy a pass the booking calendar opens up, and you can schedule as many sessions as you like for everything included with your pass. You may choose your start date at checkout if you want to buy a promotional pass but cannot use it right away. We recommend buying a 1-Day pass a week or more before you plan to use it, so there are plenty of therapies available to book.
- Do memberships have a commitment?
- That is up to you. Every membership comes in three options: month to month, a 3-month plan, or a 1-year plan. Month to month has no minimum term, and the 3-month and 1-year plans are offered at a discounted monthly rate in exchange for the commitment. There are never hidden fees, and day passes and packs have no plan at all.
- Can I cancel any time?
- Month-to-month memberships can be cancelled online, at the club, or on the app, and re-activating later is quick. If you chose a discounted 3-month or 1-year plan, it runs for the agreed term, then continues month to month. Ask the front desk and we will show you exactly where your plan sits.
- Will someone explain each therapy to me?
- Yes. 40+ therapies is a lot to take in on a first visit, so we offer free unlimited consultations based on your needs or current medical conditions. You are welcome to schedule a free consultation before your first visit.
- Do I need an appointment?
- Yes, it is recommended. Therapies at Recharge are scheduled in advance and reserved first come, first served. Booking ahead means the therapy is ready when you arrive, so there is no waiting.
- What should I wear?
- A general rule of thumb is shorts and a t-shirt for men, and shorts and a sports bra for women. Many of the therapies at Recharge can be done fully clothed.
- Are there therapies for skin?
- Absolutely. Recharge offers 20+ modalities that specifically help improve your skin's appearance, and we have an unlimited skin pass that gives you access to all of them.
- Can I buy a pass for someone else?
- Yes, and you can buy as many passes as you wish. If a pass is a gift, let the front desk know so we do not ruin the surprise. After you purchase, call or email us so we can note the account.